If you find you have reason to make a product claim, please email us by
to advise details of your claim and the relevant circumstances under which it has arisen.
Please also ensure the words, "William Branham Storehouse Collection - Product Claim" remain in the subject line.
For warranty claims, the faulty product will normally require to be returned to The Midnight Cry at the purchasers cost. Where claims are admitted, the faulty product will be replaced to the purchaser at no cost.
For claims relating to goods lost or damaged in transit, the Postal Company employed by The Midnight Cry will provide the necessary claim forms for the purchaser to complete. Upon the completed claim forms being received back and approved by the Postal Company, the lost or damaged items will be replaced at no cost to the purchaser.
We reserve the right to refuse a replacement if;
our terms and conditions have not been met or,
we determine at our sole discretion that a request for a replacement is part of an orchestrated campaign to abuse our replacement policy or,
we consider that at our sole discretion, The Midnight Cry’s agents, personnel and / or property will be endangered by delivering to the destination.
We reserve the right to refund the purchase price rather than send / resend an item in the instance where an item is damaged or lost or, and in our sole opinion, the destination is unreliable and / or endangers our agents, personnel and / or property for whatever reason.